LBA Hospitality

• Provides excellent service to anticipate the guest’s needs and exceed their expectations.
• Responsible for supervision, audit, and control of the front desk, housekeeping,             administration, and related functions.
• Responsible for the day-to-day operation of the food and beverage operations, most of which is hands-on food and beverage preparation and service, as well as overall supervision of the food and beverage personnel and budget performance.
• Provide the highest quality of service to the guests at all times.
• Meet and greet guests as well as ensure all hotel staff provides an air of gracious hospitality to all guests. 
• Have a thorough knowledge of the property and community.
• Have a thorough knowledge of the room types and the differences between them.
• Manage and coordinate the activities of the Guest Service Manager, Housekeeping Manager and Restaurant Manager.
• Manage meeting room and group sales.
• Coordinate and communicate all sales, group meetings and sleeping room information with front desk and restaurant.
• Monitor and ensure compliance with all Guidelines for Operations.
• Develop a plan for meeting/exceeding budgeted sales goals and budgeted expense goals.
• Work closely with the General Manager to ensure a proper balance and mix of rooms, and that rooms are sold to maximize rates.  Monitor fluctuations and trends in volume of rooms sold to be used in short and long term forecasting.
• Have a thorough working knowledge of the central reservation system.
• Ensure that all equipment is maintained in accordance with service standards and that outages are reported and resolved in a timely manner.
• Manage the new hire process for all departments in the hotel.   
• Promote teamwork and associate morale.
• Interpret job specification to ALL HOTEL STAFF.
• Other duties as assigned, of which the associate is capable of performing.
• Must be able to pass and maintain certification from TIPS and/or Responsible Vendor training if alcohol is served at your respective property.
• Other duties as assigned to support the General Manager, of which the associate is capable of performing.

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